Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging and in resellable condition. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@allcampequipmentshop.com. If your return is accepted, we’ll send you the address where the item should be returned to, as well as any other necessary instructions. Items sent back to us without first requesting a return will not be accepted. Please note, shipping for returns will be the responsibility of the customer.

You can always contact us for any return question at support@allcampequipmentshop.com.

Damages and issues
Please inspect your order upon reception and contact us at support@allcampequipmentshop.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will be responsible for all shipping costs involved for defective, damaged or errors caused by us. Damaged and defective items shipped back to us prior to contacting us, may delay or void the refund process.

You can always contact us for any damages, defects or issues with your items at support@allcampequipmentshop.com

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Services
Services (such as Trip Consultations and Guided Tours) may not be eligible for a full refund. 

Trip Consultations:
All Camp Equipment Shop obtains the sole discretion to accept or deny refunds or to issue partial refunds. Please contact us immediately for a refund. The refund and the refund amount will depend on the time All Camp Equipment Shop has already put into providing the customer with the planning and consultation. 

Guided Tours:
Guided tours are refundable up to 72-hours before the trip. However, deposits made for guided tours are non-refundable and will be used to cover costs incurred due to the cancellation request, such as park permit fees, canoe rental fees, etc. Any amount paid above the non-refundable deposit will be fully refunded. (Cancellations caused by All Camp Equipment Shop or any parties All Camp Equipment Shop works with, such as the Parks, will entitle the customer to a full refund including the deposits made) 

Exchanges
To initiate the exchange, please email us at support@allcampequipmentshop.com with the subject "Exchange" along with a brief explanation. We will then proceed with the solution that works best for both parties. It could be a straight exchange of products (shipping out the new item while you ship back the item being exchanged) or we may request you to purchase a new items while the item being exchanged is refunded.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.